Contact us
Please leave us a message and we will get back to you as soon as possible.
Ordering
Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be.
- Free shipping — Enjoy free shipping on your first purchase.
- 24/7 support — Our customer support is 24/7.
- Payment method — We offer flexible payment options to make it easier.
- Gifts & sales — Unlock your luck with unique charms and special deals.
Our address
- master@futurecuex.com
- Address
- Room 401, 4/F., Wanchai Central Building, 89 Lockhart Road, Hong Kong
FAQs
What is the return policy?
Except for sale items and earrings, orders can be returned within 30 days for a full refund (excluding shipping) with proof of purchase. Return shipping is not included. Sale items are non-refundable. Returns are processed within 7 business days after receipt. If your order arrives damaged or incorrect, email us at master@futurecuex.com and we will help as soon as possible.
How can I track my order?
After your online purchase, you will receive an order confirmation email with shipping information.
Do you ship internationally?
Yes. International orders are subject to different rates and transit times. Our shipping often takes 6–12 business days to the U.S. depending on location, subject to actual shipments.